Refund Policy
Refund Policy for My Jobs Tree by Nestree India Private Limited
At My Jobs Tree by Nestree India Private Limited, we are committed to providing high-quality services to both job seekers and employers across various sectors. Our aim is to ensure that our clients and users are completely satisfied with the services we provide. However, we understand that there may be exceptional circumstances where a refund is necessary. Below, we outline our Refund Policy to ensure clarity and transparency.
1. Services Eligible for Refund
Refunds may apply to certain paid services offered by My Jobs Tree. These services include but are not limited to:
- Professional Resume Building services
- Career Counseling sessions
- Hotel Management Trainings
- Job Fair and Job Mela participation fees
- IT Training & Placements
- Payroll Processing and related fees
- HR Policies Implementation or Statutory Compliance services
- Learning & Development services
- ESIC & EPFO Consulting services
- Employee Hand Book creation services
- Staffing & Recruitment services for specific campaigns
2. Refund Eligibility Criteria
A refund may be requested if any of the following conditions are met:
- Duplicate Payment: If a user has been charged multiple times for the same service.
- Non-Delivery of Service: If we fail to provide the service as outlined at the time of purchase. For example, if we do not deliver the agreed-upon training, resume services, or recruitment solutions within the specified timeframe and do not provide an alternative solution.
- Service Cancellation by My Jobs Tree: If My Jobs Tree cancels or does not fulfill the service after payment has been made.
3. Non-Refundable Services
Certain services are non-refundable under any circumstances, including:
- Completed Services: If the service has already been fully rendered or delivered, such as completed resume building, training, or recruitment placement services.
- Job Placement Fees: Fees for job placements or recruitment services are non-refundable once the placement process has begun or a candidate has been successfully placed.
- Custom or Specialized Services: Any services specifically customized for the employer or job seeker, which have already been delivered (e.g., personalized HR solutions, customized training programs).
4. Refund Request Process
To request a refund, you must submit your request within 14 days of the date of payment or service delivery. The following steps must be followed:
- Contact Support: Reach out to our customer support team at [Insert Email Address] with your request. Please include the following details:
- Your full name
- Service purchased
- Date of purchase
- Payment reference number
- Reason for the refund request
- Review: Once we receive your refund request, our team will review the details provided and determine whether you are eligible for a refund based on our policy.
- Approval: If your request is approved, we will initiate the refund process. Please note that the refund may take up to 7-14 business days to reflect in your account, depending on your payment method.
5. Partial Refunds
In some cases, depending on the service and situation, a partial refund may be issued instead of a full refund. For example, if a service was partially completed or partially used, the refund amount may be adjusted accordingly.
6. Processing Fees
Please note that My Jobs Tree may deduct any applicable transaction fees or administrative costs incurred during the service provision when processing the refund. These deductions will be clearly communicated to the user before the refund is processed.
7. No Refund for Subscription Services
If you have subscribed to any ongoing or subscription-based services (such as regular HR consultancy or training packages), no refund will be provided once the subscription has been activated. However, you may cancel the subscription moving forward, in line with the terms outlined in the subscription agreement.
8. Changes to the Refund Policy
My Jobs Tree by Nestree India Private Limited reserves the right to modify or update this Refund Policy at any time. Any changes will be communicated through our website or via email. We recommend that users review the Refund Policy periodically to stay informed of any updates.
Conclusion
At My Jobs Tree by Nestree India Private Limited, we are dedicated to delivering excellent services to our clients. While we strive for satisfaction, we understand that there may be circumstances where a refund is necessary. Please refer to this policy for guidance, and don’t hesitate to contact our support team if you need assistance or have any concerns about our services.
Contact Us:
If you have any questions regarding this Refund Policy or wish to request a refund, please contact our customer support team at:
wecare@myjobstree.com
9393851818
Thank you for choosing My Jobs Tree for your recruitment and HR services. We look forward to continuing to support your needs.